FAQ - Terms & Conditions
ARCsite Terms & COnditions
TERMS OF USE – ARCSITE.COM.AU
Last updated: November 2025
IntroductionWelcome to Arcsite.com.au (“Arcsite”, “we”, “us”, or “our”). These Terms of Use (“Terms”) govern your use of our website, platform, and related services. By accessing or using Arcsite, you agree to these Terms as well as our Privacy Policy and Cookies Policy.
Compliance with Australian Law
Arcsite operates in accordance with the Australian Consumer Law and the Privacy Act 1988 (Cth). Nothing in these Terms limits your rights under Australian law.
Access and Use of Our Services
You agree to use Arcsite lawfully and not engage in conduct that disrupts our services or infringes on others. You must keep your account credentials secure. We may suspend or terminate access for breaches of these Terms.
Account Registration
Some features require registration. You must provide accurate details and keep them up to date. You are responsible for all activity under your account. Notify us immediately of unauthorised access via info@arcsite.com.au.
User Content
You retain ownership of any content or data you upload (“User Content”) but grant Arcsite a non-exclusive, royalty-free licence to use it solely to provide our services. You are responsible for ensuring your User Content is lawful, accurate, and non-infringing. We may remove content that violates these Terms or applicable laws.
Intellectual Property
All site content, software, and materials are owned or licensed by Arcsite Pty Ltd. You may not copy, modify, distribute, or use our intellectual property without prior written consent.
Subscriptions and Payments
If you purchase a subscription, fees are payable in Australian dollars (AUD) and include GST unless stated otherwise. Subscriptions automatically renew unless cancelled before renewal. Refunds are provided only as required under Australian Consumer Law. Failure to pay may result in suspension or termination.
Availability and Changes
We may modify, suspend, or discontinue parts of our website or platform as needed for maintenance or updates. Notice will be given for major changes where possible.
Limitation of Liability
To the maximum extent permitted by law, Arcsite is not liable for indirect or consequential losses. Our total liability is limited to re-supplying the services or refunding the amount paid, whichever is lower.
Indemnity
You agree to indemnify Arcsite and its staff against any claim or loss arising from your breach of these Terms or misuse of the platform.
Privacy and Cookies
Your use of Arcsite is subject to our Privacy Policy and Cookies Policy, which explain how we handle personal data.
Third-Party Services
Arcsite may include integrations with third-party tools such as Google, LinkedIn, or Meta. We are not responsible for the content or practices of these services.
Dispute Resolution
If a dispute arises, both parties agree to attempt resolution through negotiation or mediation before legal action. These Terms are governed by the laws of The Australian Capital Territory (ACT), Australia, and disputes are subject to the courts of that state.
Updates to These Terms
We may update these Terms to reflect legal or operational changes. Continued use after updates constitutes acceptance of the new Terms.
ARCSITE COOKIES POLICY
Last updated: November 2025
Purpose of this Policy
This Cookies Policy explains how Arcsite.com.au (“Arcsite”, “we”, “us”, or “our”) uses cookies and similar technologies on our website. It outlines what cookies are, the types we use, and how you can manage them. By continuing to use our website, you consent to our use of cookies as described in this policy.What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytics or advertising data. Cookies do not give us access to your computer or any personal information beyond what you voluntarily provide.Types of Cookies We Use
a. Essential Cookies – These are necessary for the website to function and enable core features such as navigation and secure areas.
b. Performance and Analytics Cookies – We use tools like Google Analytics to understand how visitors use our site and improve performance. Data is collected in an aggregated, anonymous form.
c. Functional Cookies – These remember your preferences, such as login details or language settings, for a more personalised experience.
d. Marketing and Advertising Cookies – We may use third-party cookies (Google Ads, LinkedIn, Meta) to deliver relevant advertising and measure campaign effectiveness.Third-Party Cookies
Some cookies are set by trusted partners, including Google Analytics, LinkedIn Insight Tag, and Meta Pixel. Each third party manages its own cookie and privacy settings. Please refer to their policies for more information.Managing and Disabling Cookies
You can control or disable cookies in your browser settings. Disabling cookies may affect certain site functions. For more information, visit www.allaboutcookies.org.Updates to This Policy
We may update this policy to reflect changes in technology, law, or our operations. The most recent version will always appear on our website.
ARCSITE PRIVACY POLICY
Last updated: November 2025
Purpose of This Policy
Arcsite Pty Ltd (“Arcsite”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).What Personal Information We Collect
We may collect your name, contact details, company information, login details, website usage data, and communications with us. We do not collect sensitive information unless it is necessary and you consent to its collection.How We Collect Information
We collect information when you use our website, fill in forms, contact us, or interact with our platform. We may also use cookies and analytics tools as outlined in our Cookies Policy.How We Use Information
We use your information to provide and improve our services, respond to enquiries, send updates or marketing (you can opt out anytime), conduct analytics, and meet legal obligations.Disclosure of Information
We may share your information with service providers, professional advisers, business partners, or regulators where required by law. Some partners may be overseas, including in the United States and European Union. We take steps to ensure such transfers comply with Australian privacy standards. We do not sell personal data.Data Security and Retention
We use encryption, firewalls, and access controls to protect data. Information is retained only as long as necessary and securely deleted or de-identified when no longer required.Access and Correction
You may request access to or correction of your information by contacting us. We may need to verify your identity before processing requests.Direct Marketing
We may send marketing or industry updates occasionally. You can opt out anytime using the unsubscribe link or by contacting us directly.Links to Other Websites
We are not responsible for privacy practices on third-party sites linked from Arcsite.Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
If you believe your privacy rights have been breached, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Arcsite consolidates every essential building document – plans, compliance certificates, maintenance logs, asset registers, service contracts into one secure, cloud-based system. This eliminates the need to search through multiple folders, emails, or storage systems, saving significant administrative time and ensuring information is always up to date and accessible from anywhere.
When a building changes management companies, it’s common for records to be incomplete or lost in the transition. Arcsite keeps all documentation tied to the building, not the manager. This means incoming managers can instantly access the full building history plans, warranties, past maintenance records without relying on manual handovers or risking gaps in critical information.
Arcsite acts as your central compliance library. You can upload and tag all relevant reports fire safety statements, pool compliance certificates, asbestos registers, lift inspections, energy audits and set reminders for expiry dates or renewal deadlines. This ensures you maintain full compliance with strata laws, building codes, and local council requirements, avoiding fines and legal exposure
Yes. Arcsite is designed for portfolio management, allowing you to manage multiple properties from one account while keeping their records entirely separate. You can assign access rights so that committees, tenants, contractors, and inspectors see only the information relevant to their role and building.
Security is a core focus. Arcsite uses encrypted cloud storage, controlled access permissions, and secure backups to protect building data. Every action uploads, edits, downloads is tracked with an audit trail, so you have complete oversight of who accessed or changed documents.
Arcsite centralises all project documents plans, compliance certificates, manuals, and warranties into one secure platform, making handovers faster, more professional, and fully documented.
Yes. You can log defects, attach photos, track rectification progress, and maintain a clear record throughout the defect liability period
Absolutely. Arcsite works on mobile devices and tablets, allowing you to upload documents, drawings, and photos directly from the job site.
Yes. You can provide customised access to building managers, executive committees, contractors, or clients, showing only what is relevant to them.
All files are stored in encrypted cloud servers with controlled access, ensuring only authorised stakeholders can view or download them.
Yes. Core features are free for contractors, with optional premium tools are available on a pay-as-you-go basis.
Arcsite gives you a secure portal to upload quotes, compliance certificates, warranties, and completion photos directly to the building’s record, keeping everyone on the same page.
Yes. Arcsite works on mobile devices and tablets, so you can view plans, scope details, and notes while on-site
Absolutely. You can store licences, insurances, and compliance certificates in your profile so managers and committees can verify them instantly.
Arcsite uses encrypted cloud storage and controlled permissions, ensuring your business documents are safe and only visible to authorised stakeholders.
Yes. All data is tied to the building, not the manager. This guarantees continuity and protects your records during any management transitions.
Yes. Committees can grant tenants controlled access to relevant documents, improving transparency and reducing back-and-forth requests.
Absolutely. You can view key compliance documents such as pool safety certificates, fire safety statements, and maintenance records at any time, helping you track obligations and deadlines.
Arcsite gives committees complete, centralised access to all building documentation plans, compliance records, maintenance logs ensuring you can make informed decisions without relying solely on a building manager.
All data is stored in encrypted, secure servers with controlled permissions, so only authorised parties can view or download documents.
Arcsite Australia is a building management software platform that stores all building information in one place. It helps teams manage compliance, maintenance, reporting, and daily operations.
Arcsite is designed for developers, building managers, contractors, facility teams, committees, and tenants. It works well for organisations that need reliable property management software.
Arcsite keeps compliance documents, inspection records, and reports organised and easy to access. This helps teams prepare for audits and reduces the chance of missing important requirements.
Arcsite records maintenance activity, inspections, and updates in real time. This gives teams a clear history of the building and makes it effective as a building maintenance software solution.
Yes. Arcsite uses secure storage and controlled access to protect building data. It is a dependable choice for organisations looking for safe and trusted facility maintenance software.