Building Management Software FAQs

Arcsite is designed for the people responsible for creating, maintaining, managing and accessing building information throughout a property’s lifecycle.

This includes builders and developers, building and strata managers, owners corporations, executive committees, homeowners, contractors, facilities teams and other authorised building stakeholders.

Different users can access and interact with the information relevant to their role and responsibilities.

Arcsite Multi-Unit supports apartment buildings, townhouse developments, mixed-use communities and commercial properties of different sizes and complexity.

It can support new developments through construction, handover and ongoing building management, as well as existing buildings seeking a more structured approach to maintenance, compliance and building records.

Standalone residential properties and individual homes are supported through Arcsite Home

Arcsite is a building intelligence platform, not a traditional Building Management System that controls or monitors physical building services.

A BMS typically monitors systems such as air conditioning, ventilation, lighting and other building plant. Arcsite centralises the information needed to manage the building, including maintenance history, compliance records, handover documents, defects, projects, stakeholder activity and the building’s long-term records.

Yes. Arcsite provides portfolio-wide visibility for organisations responsible for multiple buildings, including strata and building management companies, developers, builders, owners and facilities management teams.

Each building maintains its own structured records, documents, maintenance history, compliance requirements, defects and stakeholder access. Authorised users can move between buildings, monitor key information across their portfolio and identify outstanding actions without relying on separate systems for each property.

Access is tailored by user role, ensuring each stakeholder only sees the buildings and information relevant to their responsibilities.

Arcsite centralises a wide range of building information, including communications hub history, plans, manuals, warranties, certificates, contracts, compliance records, maintenance history, asset information, inspection reports, defects, projects and handover documentation.

Each building’s records can be organised into a clear, structured system, making important information easier for authorised stakeholders to find, manage and maintain throughout the building’s lifecycle. The information available will depend on the building, its stage and the records provided.

Yes. Existing buildings can be onboarded using the building information already available.

This may include operating manuals, warranties, previous maintenance schedules, building files, photographs, logs and existing maintenance documentation. Arcsite can use this information to help establish a more structured building record and, where relevant, develop or update the building’s maintenance plan.

Arcsite creates a central record that stays connected to the building throughout its lifecycle.

As maintenance, inspections, compliance activities, defects, projects and other events occur, new information can be added to the relevant building record. This creates a reliable history that supports informed decisions, clearer accountability and continuity over the long term.

Arcsite keeps the building’s historical information connected to the property, providing continuity as building managers, strata managers, committee members, contractors and other stakeholders change over time.

Access can be updated as responsibilities change, ensuring outgoing users no longer have access and newly authorised stakeholders can work from the building’s existing records. This helps preserve important knowledge, maintain a clear history and reduce information gaps during transitions.

Arcsite provides the working team with a structured platform for planning, tracking and recording building maintenance.

Authorised users can manage maintenance requests, schedules, inspections, service records, contractor information, reminders and future maintenance requirements. Keeping this information connected creates a clearer maintenance history and helps the team understand what has been completed, what is due and what requires attention.

Arcsite does not perform maintenance, engage contractors or arrange services. It provides the platform and tools for the building’s authorised working team to manage these activities.

Yes. Arcsite allows authorised users to build and maintain a clear history of maintenance activity for the building.

Records can include completed maintenance, servicing information, contractor details, inspection reports and supporting documentation. This gives the working team valuable context when reviewing recurring issues, planning future maintenance or confirming what work has previously been completed.

Arcsite centralises compliance requirements, certificates, inspections, renewal dates and supporting documentation, giving authorised stakeholders a clearer view of what is current, what is due and what requires attention.

Arcsite supports compliance oversight and record-keeping; responsibility for meeting regulatory requirements remains with the relevant building stakeholders and qualified professionals.

Arcsite provides a structured digital handover solution for new apartment, townhouse, mixed-use and commercial developments across Australia.

We work with developers and builders to organise essential handover information, including maintenance schedules, asset records, plans, manuals, warranties, compliance documents, contractor details and other important building records. This creates a clear, practical handover for the owners corporation and its authorised working team.

Arcsite can also support jurisdiction-specific requirements, including Initial Maintenance Schedules in New South Wales and developer maintenance schedules in the ACT. Requirements vary between states and territories, so each handover can be structured around the development’s location, building type and applicable obligations.

Rather than handing over disconnected folders and static documents, Arcsite carries this information into a live building environment where it can continue to support maintenance planning, compliance, defects and ongoing building management after completion. Responsibility for meeting statutory requirements remains with the developer and relevant qualified professionals.

Arcsite Multi-Unit provides a structured digital handover environment for apartment, townhouse, mixed-use and commercial developments.

Plans, manuals, warranties, asset information, maintenance schedules, compliance records, contractor details, defects and other essential project information can be organised into a building record for the owners corporation and authorised working team.

Arcsite can also connect with external construction and project-management systems through API integrations. Our current integration with Fieldwire helps transfer relevant project and defect information into Arcsite, reducing double handling and supporting a smoother transition from construction to ongoing building management.

Rather than ending with a static collection of folders, the handover becomes the foundation of the building’s long-term operational record.

Arcsite Home gives residential builders a structured way to manage the transition from construction to the completed home.

Builders can bring together key documents, warranties, approvals, milestone information, defect records and homeowner communications in one accessible location. At handover, the homeowner receives an organised digital property record instead of disconnected emails and folders.

After completion, Arcsite Home continues to support the property through the defect liability period, warranty tracking, maintenance reminders and the home’s ongoing history.

Yes. Defects can be recorded in Arcsite with descriptions, supporting images, documentation and relevant location details.

Authorised stakeholders can track each defect through its status and rectification process, creating a clear record of what was reported, the actions taken and how the issue was resolved.

During the builder’s defect liability period, registered and approved occupants can also use the tenant-facing QR code system to submit internal unit defects and view their current status. This keeps occupants informed while giving builders, developers and the building’s working team a structured way to manage the defect process.

Arcsite is designed to allow builders and developers to remain involved with relevant building information after handover, including the management and rectification of recorded common-area defects.

The exact duration and terms of builder or developer access depend on the applicable Arcsite agreement and should be confirmed as part of onboarding.

Arcsite allows information created during construction and handover to remain useful after the building enters day-to-day operation.

Instead of handover documentation becoming a separate archive, relevant plans, warranties, maintenance information, defect records and supporting documentation can form the foundation of the building’s ongoing record.

Maintenance and operational information can then continue to be added as the building moves through its lifecycle.

Building managers can use Arcsite to access and maintain relevant building information, record maintenance activity, review historical records, manage defects and work with documentation relating to inspections, contractors and ongoing building operations.

For managers responsible for multiple properties, Arcsite can also provide portfolio-level access while keeping the records for individual buildings organised separately.

Owners corporations and committees can use Arcsite to gain clearer visibility over their building’s information, responsibilities and ongoing activity.

Authorised committee members can access maintenance plans and history, compliance records, contracts, assets, defects, projects, key documents and other important building information. Arcsite also supports committee communication, meetings and decision-making through the Executive Communications Hub.

By keeping information connected to the property, Arcsite gives committees a reliable building history and a stronger foundation for informed, transparent decisions.

Contractors working with an Arcsite building can use the platform and associated QR-based workflows to access relevant information, interact with the building record and provide information relating to work completed on site.

This helps connect contractor activity with the building’s wider maintenance and operational history rather than leaving important information solely within the contractor’s own systems.

Contractors can provide supporting building and service information through Arcsite, including relevant certificates, warranties, quotes, photographs and completion documentation.

This allows information generated during contractor activity to become part of the building record and gives authorised managers or committees a more structured history of work carried out at the property.

Arcsite currently provides free access to its core contractor and service-provider portal, with additional functionality available through optional premium features.

Contractors should refer to the current Arcsite contractor information or contact the Arcsite team for the latest inclusions and any applicable premium charges.

Arcsite uses technical and organisational security measures including encryption, firewalls and role-based access controls to help protect building and user information from unauthorised access, alteration, disclosure or loss.

The Arcsite management portal is only accessible to authorised members of the building’s working group, such as committee members, building managers, strata managers and other approved stakeholders. Building occupants do not have access to the management portal or its underlying building data.

Occupants interact with Arcsite through the tenant-facing QR code system, which provides access only to approved occupant functions and information relevant to their building. Building information is hosted in Australia, and all users are responsible for keeping their login credentials secure.

Arcsite’s current Terms of Use state that users and organisations retain ownership of the data and content they upload, while granting Arcsite the rights required to host, process and use that information to operate and support the platform.

For building-related data, the current platform terms also state that ownership rights rest with the relevant property owner or organisation responsible for the property.

Arcsite’s primary platform data is hosted in Australia using Microsoft Azure infrastructure.

Arcsite may also use approved third-party service providers to support specific platform and business functions. In some circumstances, these providers may process limited information outside Australia in accordance with Arcsite’s Privacy Policy and applicable data-protection requirements.

Yes. Authorised users can download documents, reports and other information from relevant areas of the platform. Certain records, including maintenance plans, can also be generated.

Available export options and file formats vary depending on the type of information and platform module. Customers requiring a specific format or full building-data export should discuss their requirements with the Arcsite team. A defined retrieval period is also provided following the end of a subscription.

A change in building or strata management does not necessarily mean the building’s Arcsite history needs to change. Arcsite is designed around the building, allowing authorised incoming stakeholders to access relevant historical information when management arrangements change.

If the Arcsite subscription itself is cancelled, different conditions apply. Under Arcsite’s current published cancellation process, platform access ends at the conclusion of the subscription, with a limited period provided for data retrieval before archived information may be deleted.

The simplest way to get started is to book a demonstration with the Arcsite team.

This gives Arcsite an opportunity to understand your building, portfolio or project, explain the parts of the platform that are relevant to your needs and discuss the appropriate next steps.

Onboarding depends on whether Arcsite is being introduced to a new development or an existing building.

For new developments, Arcsite works with relevant builder and developer information. For existing properties, the process may involve working with the building manager and owners corporation to review available building files, manuals, warranties, maintenance information, photographs and other existing records.

Relevant information can then be structured within Arcsite to establish the building’s ongoing record.

Yes. Arcsite provides onboarding and practical platform training to help authorised users understand how to navigate and use the system.

Training is tailored to the building, implementation and user roles involved. Users can also access ongoing guidance through Arcsite’s Training Hub and support resources.

You can book a demo with the Arcsite team to see how the platform works and discuss how it could apply to your building, portfolio or development.

A demonstration can also help determine which Arcsite capabilities and services are most relevant to your role and the stage of the building lifecycle you are managing.